Service is a key issue to fullfil our Motto:

“TO OFFER A DECISIVE ADVANTAGE TO OUR CUSTOMERS”

Providing good hardware only is not sufficient to guaranty profitable production. We support our customers with our whole experience.

Our service already starts with correct and accurate advicing of our customers during sales negociations.

After our customers have received their machines they can rely on the following support:

• Supervision of installation and start up by qualified technicians (optional order)

• Training of customer’s operators and maintenance staff (optional order)

• Detailed Operation / Maintenance Manuals in clear English / German / French / Italian

• Customer hot line in English / French / German

• Stock of most frequently used spare parts available

• Express delivery with UPS or DHL

Because our customer’s profit is based on the global performance of their suppliers, we see every deal as a long term partnership which doesn’t end with the delivery of the equipments.

Real provided QUALITY is when old customers are coming back for more and their success is becoming part of ours!